Senior Customer Success Manager

📋 Description

• Own the customer journey from onboarding through long-term success with 100–150 high-value
• Lead strategic business reviews, success plans, product adoption, and churn risk identification.
• Drive growth: expansion opportunities, higher ticket sales, and new market expansion.
• Collaborate with Product, Sales, Engineering, and Support to surface insights and improve organizer
• Be a strategic growth partner focused on measurable outcomes for organizers.
• Shape the future of Customer Success at Posh as we scale.

🎯 Requirements

• 3+ years in Customer Success, Account Management, strategic partnerships, or similar role.
• Proven track record in adoption, retention, renewals, and expansion across a meaningful book of
• Experience leading onboarding, QBRs, success plans with multiple stakeholders.
• Commercial, consultative mindset connecting product capabilities to outcomes.
• Strong churn risk instincts, account prioritization, and expansion opportunities using data.
• Excellent relationship-building and cross-functional collaboration.

🎁 Benefits

• Own and grow a strategic book of business with 100–150 organizers.
• Lead the customer journey from onboarding through QBRs and ongoing success planning.
• Shape Customer Success at Posh and contribute to playbooks as we scale.