Senior Customer Success Manager

📋 Description

• Own renewal and expansion strategy for your portfolio.
• Drive value realization within 90 days post-sale via onboarding KPIs.
• Increase net revenue retention via product adoption and seat expansion.
• Build renewal forecasts 90-120 days in advance.
• Develop multi-threaded relationships with decision-makers and executives.
• Leverage AI-driven tools and dashboards to identify opportunities and risk signals.

🎯 Requirements

• Based in the US or Canada with distributed, global teams.
• 7+ years in B2B SaaS, ideally in accounting or professional services.
• Proven track record owning renewals and driving expansion revenue in complex accounts.
• Strong executive communication; ability to influence leaders and articulate ROI.
• Proficiency with CRM, CS platforms, forecasting tools, and analytics systems.
• Willingness to travel periodically.

🎁 Benefits

• Up to 5 weeks paid vacation per year
• Medical, prescription and paramedical
• Dental
• Vision
• Life insurance
• $500 a year healthcare spending account