Senior Customer Success Manager

📋 Description

• Own a portfolio of top-tier accounts, driving retention and growth
• Articulate business value by linking usage to outcomes for execs
• Build forward-looking account strategies; identify risks/opportunities early
• Develop product knowledge to credibly engage customers with internal depth
• Use AI signals to prioritize high-impact work in evolving workflows
• Travel ~20% of the time for meetings and company events

🎯 Requirements

• Executive Presence: proven ability to command trust with senior stakeholders
• Value-Oriented: connect product usage to business outcomes
• Proven track record owning a B2B SaaS portfolio; manage risk and growth
• Enjoys operating in an AI-enabled environment and evolving tools
• Familiarity with ERP, time tracking, or workforce management is a plus
• Proven success driving expansion via upsell, cross-sell, or adoption-led growth