Senior Customer Success Manager

📋 Description

• Own account health, retention, and expansion for enterprise clients.
• Build relationships with C-suite; conduct Executive Business Reviews.
• Troubleshoot complex issues; escalate as needed.
• Educate clients, users, and TMC providers on products and best practices.
• Advocate for client needs with cross-functional teams.
• Monitor milestones; manage Salesforce data; lead save processes.

🎯 Requirements

• Bachelor’s degree or equivalent with 5+ years in customer success or travel.
• Strong MS Office, Google Workspace, Salesforce; experience with Zoom/go-to-meeting.
• Proficiency with Power BI (preferred) and Confluence (preferred).
• Demonstrated product demos; engaging client presentations.
• Problem-solving with agility and prioritization.
• Excellent follow-up, organization, and time management.

🎁 Benefits

• Hybrid role requiring 3 days/week in Toronto, Canada.
• Inclusive, collaborative environment; competitive pay.
• Opportunities to shape customer success strategy and impact.