Senior Customer Success Manager

📋 Description

• Manage a mid-market portfolio to drive retention and growth.
• Oversee onboarding, adoption, renewal, and expansion with Sales.
• Use Salesforce to maintain account intelligence and inform strategy.
• Serve as trusted advisor, promoting customer advocacy.

🎯 Requirements

• 5+ years in customer success, consulting, or pre-sales in SaaS.
• Ability to map customer business processes to product capabilities.
• Data-driven, with negotiation and decision-making skills.
• Proficiency in Salesforce and Microsoft Office.
• Bachelor's degree required.

🎁 Benefits

• Flexible time off plus four YOU days per year.
• Company volunteering days sponsored.
• Generous parental leave policies.
• Work from Overseas Policy for approved cities.
• Discounted private health insurance plans.
• Monthly wellbeing and technology allowance.