Senior Customer Success Manager

📋 Description

• Lead a portfolio of Nexthink Enterprise customers to drive adoption and retention.
• Guide customers along the DEX journey using Nexthink's DEX Methodology.
• Collaborate with Sales, Solution Consulting, Professional Services, Support and Product to drive outcomes.
• Deliver on-time renewals and achieve renewal targets.
• Identify expansion opportunities via Professional Services or upsell Nexthink services.
• Architect and deliver DEX workshops to educate users and quantify value.

🎯 Requirements

• 5+ years as a Customer Success Manager in software with large enterprise accounts.
• Drive the DEX Methodology to adoption and value realization.
• Strong business acumen to craft pragmatic solutions.
• Technical background or savvy to learn Nexthink products and IT lifecycle.
• Excellent written, verbal, and interpersonal communication with senior leaders.
• Willing to travel 25-50% in the US and internationally.

🎁 Benefits

• Hybrid work model balancing office and remote work.
• Flexible hours and unlimited vacation.
• 100% company-paid health, dental, and vision benefits.
• 401(k) plan with company match.
• Access to professional training platforms.