Senior Customer Success Manager

📋 Description

• Proactively identify and mitigate risks in accounts with significant technical complexity by
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health
• Drive cross-functional development of account strategy and take ownership of elements that drive
• Track and report progress against key business outcomes, demonstrate control of the forecast, and
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer
• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer

🎯 Requirements

• 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions
• 4+ years experience being accountable for customer health and revenue realization for Enterprise
• Excellent verbal and written skills with the ability to influence technical and business outcomes
• Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

🎁 Benefits

• Equity
• Participation in the employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan