Senior Customer Success Manager

📋 Description

• Guide enterprise clients in maximizing the value of our agentic commerce architecture, including
• Translate new product features and capabilities into clear business outcomes, aligning them
• Proactively drive account engagements, leading high-impact Strategic Business Reviews (SBRs) to
• Partner closely with Product Management to advocate for customer needs, providing critical feedback
• Collaborate seamlessly across Sales, Product, and Support to deliver deep technical and commercial
• Represent commercetools in webinars, customer case studies, and advisory working groups, showcasing

🎯 Requirements

• 5+ Years in High-Touch Tech with proven success in CS, pre-sales, or technical consulting, ideally
• Technical depth in modern API-first/headless tech, paired with the business acumen to turn complex
• A bold, trusted advisor who navigates C-suite discussions, shapes client strategy, and drives
• A structured, agile approach to managing complex accounts independently and across global
• A collaborative team player ready to thrive in a fast-scaled, international tech culture, willing

🎁 Benefits

• Comprehensive health benefits for you and your dependents, including access to OpenUp for
• Learning and development opportunities including an annual learning budget, access to self-paced
• Family Leave Plus gives you additional fully paid weeks of parental leave on top of
• Our equity participation program allows you to share in our success