Senior Customer Success Manager

📋 Description

• Support our customers in making the best use of our composable products
• Advise our customers in continuously developing their future technology and commerce stack on top
• Ensure customers understand the business value of new features for their business cases
• Identify customer KPIs and objectives and actively lead the engagement toward those
• Plan, coordinate, and carry out strategic business reviews with our customers
• Collect and communicate customer input and requirements for the new feature development to our

🎯 Requirements

• Experience in customer success, account management, or a similar role with direct ownership of a
• Recent and relevant retail or e-commerce experience is preferred
• A deep understanding of product value, B2B contracts, and value realization
• A blend of business and technical knowledge to work with the different types of customers
• A confident and convincing appearance with a high degree of customer orientation
• Willingness to travel (approximately 25%)

🎁 Benefits

• Comprehensive health benefits for you and your dependents, including access to OpenUp for
• Learning and development opportunities including an annual learning budget, access to self-paced
• Family Leave Plus gives you additional fully paid weeks of parental leave on top of
• Our equity participation program allows you to share in our success