Senior Customer Success Manager

📋 Description

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key
• Drive upgrade revenue from deep understanding of customers' business and goals to identify
• Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively

🎯 Requirements

• 5+ years of Customer Success in a B2B SaaS company
• Proven expertise in driving account expansion in large accounts
• Experience in building multi-threaded relationships in assigned customer accounts
• Demonstrated experience as a trusted advisor to customers
• Great communication skills across multiple mediums (video conference, phone, email)
• Experience in customer success planning

🎁 Benefits

• Competitive salary
• Flexible holidays
• Unlimited Time Off
• Professional development stipend
• Working space allowance / home office budget
• Opportunity to make a difference through helping life-saving products to get to market