Senior Customer Success Manager

📋 Description

• Own Renewals and Expansions. Your book, your number. You forecast it, manage it, and hit it. That
• Drive Adoption and Platform Completeness. Klue ships fast. Your job is to make sure every customer
• Map Outcomes and Demonstrate ROI. You connect Klue to what your customers actually care about: win
• Multi-Thread and Lead Change. Single-threaded accounts are at-risk accounts. You build across
• Lead the Account Team. You own the account, which means owning the strategy and everyone working

🎯 Requirements

• The experience. track record in a CSM or commercial role with direct revenue accountability.
• Ownership. ability to lead and coordinate a cross-functional account team without direct authority.
• Customer facing. Proven success building trust and credibility across a customer organization.
• Commercial fluency. comfortable with upsell conversations, business-case development, and
• Strong discovery skills. can diagnose a customer's business goals, connect them to Klue's platform
• Change management instinct. knows how to build internal Champions, navigate complex stakeholder

🎁 Benefits

• High Performance Culture. We reward high performance and growth through career development
• Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like
• Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option
• Our Vacation Policy is Take The Time You Need.
• Top-tier tools. All employees will receive a Mac (or PC) and access to A+ tooling.
• AI First. All employees are encouraged to lean into AI to work smarter and faster.