Senior Customer Success Manager

📋 Description

• Partner with Account Executives to align on commercial goals and drive renewals.
• Be customers’ main touchpoint and trusted Braze advisor.
• Drive feature adoption with a shared Success Plan and guidance.
• Build strong customer relationships to drive advocacy and value.
• Analyze customer usage to identify opportunities and risks.
• Maintain regular contact via check-ins, events, and Executive Business Reviews.

🎯 Requirements

• Established CS pro with a proven track record.
• Excited to work with mid/large tech firms that move fast.
• Team player with collaborative mindset.
• Builds strong relationships with colleagues and customers.
• Intellectually curious with growth mindset.
• 3-6 years in onboarding/CS/PM; strong knowledge of SaaS, APIs, Analytics.

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Medical, dental, vision, life, and disability coverage
• Professional development with stipend and career pathing
• Annual Volunteer Week and donation matching