Senior Customer Success Manager

📋 Description

• Advise a portfolio of Enterprise accounts to drive retention and revenue.
• Bridge customers with cross-functional teams to meet strategic goals.
• Drive adoption, value realization, and long-term advocacy.
• Mentor regional team members to elevate organizational impact.
• Build relationships with senior stakeholders in complex tech environments.
• Navigate global account teams to deliver measurable outcomes.

🎯 Requirements

• 7-10+ years in a technical, customer-facing role.
• 4+ years accountable for customer health and revenue for Enterprise.
• Excellent verbal and written communication across developers to C-suite.
• Bachelor’s degree in Computer Science, STEM, or equivalent.

🎁 Benefits

• Global offices and collaborative culture.
• Fertility assistance and generous parental leave.
• 401(k) plan and comprehensive health benefits.
• Mental health support and transgender-inclusive coverage.
• Accommodations for disabilities in hiring and process.
• AI fluency opportunities and access to MongoDB leadership.