Senior Customer Success Manager

📋 Description

• Own a portfolio of Enterprise (G2000) accounts; drive value.
• Build relationships with senior stakeholders and cross-functional teams.
• Maximize customer lifetime value, retention, and advocacy.
• Lead cross-functional efforts to deliver measurable impact in deployments.
• Mentor teammates to elevate the organization’s impact.
• Balance technical and business priorities in high-pressure scenarios.

🎯 Requirements

• 7 to 10+ years in a technical customer-facing role.
• 4+ years accountable for customer health and revenue for Enterprise customers.
• Excellent verbal and written communication; able to influence technical and executive audiences.
• Bachelor's degree in Computer Science, STEM, or equivalent technical work experience.

🎁 Benefits

• Equity and employee stock purchase program.
• Flexible paid time off.
• Generous parental leave and fertility support.
• 401(k) plan.
• Comprehensive health benefits including mental health and transgender coverage.