Senior Customer Success Manager

📋 Description

• Proactively identify and mitigate risks in technically complex accounts.
• Conduct business reviews for Enterprise accounts; align with leaders.
• Drive cross-functional account strategy; maximize lifetime value and retention.
• Track progress against outcomes; forecast and spot expansion opportunities.
• Maintain clean internal systems for insights and territory analysis; leverage AI.
• Elevate the voice of the customer; coordinate with Sales, Product, Services, and Support.

🎯 Requirements

• 7 to 10+ years in a technical customer-facing role.
• 4+ years accountable for customer health and revenue for Enterprise customers.
• Excellent verbal and written communication; influence from Developers to C-suite.
• Bachelor's degree in Computer Science, STEM, or equivalent technical work experience.
• Cross-functional collaboration and executive stakeholder engagement.

🎁 Benefits

• Hybrid work model in Austin, TX.
• Parental leave policy and fertility/adoption assistance.
• Equity, 401(k), and health benefits; mental health support.
• Disability accommodations and inclusive culture.