Senior Customer Success Manager

📋 Description

• Be on the front-lines to improve safety, efficiency, and sustainability with our IoT platform.
• Create joint success plans with customers outlining objectives, metrics, and timelines.
• Conduct renewal-focused reviews to align on future goals.
• Understand and explain Samsara platform capabilities to diverse customers.
• Mitigate escalations and resolve customer issues; provide excellent service.
• Prioritize work queue and backlog while handling new requests.

🎯 Requirements

• 2-5 years in Customer Success, account management, or consulting; SaaS experience preferred.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Bachelor's degree from a 4-year institution.
• Spanish and English fluency.
• Bias for standardization and automation; ability to think big; thrives in fast-paced, change-heavy env.

🎁 Benefits

• Flexible, employee-led remote model with in-person offices when needed.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Equity for eligible roles.
• Competitive total rewards package (salary, bonus, and equity).