Senior Customer Success Manager

📋 Description

• Act as strategic advisor, guiding customers on MongoDB best practices
• Oversee the customer journey from ARR to active consumption
• Identify and mitigate technical risks with remediation plans
• Resolve high-stakes challenges and expand MongoDB usage
• Build account plans to mitigate risk and drive growth
• Lead executive reviews with C-suite to align on success

🎯 Requirements

• 7+ years in CS, TAC, PS or similar for a technical product
• 4+ years owning customer health and revenue for Forbes Global 2000
• Advocate for customers; act as MongoDB's customer-facing extension
• Strong technical aptitude; learn MongoDB and database concepts
• Autonomy; own portfolio and escalate to exec when needed
• Fluent in Spanish and English

🎁 Benefits

• Employee affinity groups
• Fertility assistance
• Generous parental leave policy
• Disability accommodations in application/interview