Senior Customer Success Manager

📋 Description

• Serve as strategic advisor to MongoDB customers, guiding best practices and technology strategy
• Lead the customer journey to accelerate time-to-value from MongoDB, including deployment health and
• Identify risks and design remediation plans for complex accounts
• Coordinate with Sales, Professional Services, and Product teams to drive growth and renewals
• Build account plans, conduct executive business reviews, and de-escalate critical issues
• Act as liaison between customers and product engineering to influence roadmaps

🎯 Requirements

• 7+ years in Customer Success, Technical Account Management, or similar roles for technical products
• 4+ years accountable for customer health and ARR for Forbes Global 2000 customers
• Strong customer advocacy mindset and ability to operate autonomously
• Aptitude for learning MongoDB, databases, and related technologies
• Ability to collaborate across teams and manage executive-level engagements
• Fluency in Hebrew and English

🎁 Benefits

• Hybrid work model in Tel Aviv
• Opportunities to lead and shape Customer Success programs
• Professional development in MongoDB technologies and certifications
• Collaborative culture with cross-functional teams