Senior Customer Success Manager

📋 Description

• Develop relationships with CFOs, Treasurers and finance execs to drive adoption.
• Guide customers from onboarding through long-term strategic use.
• Co-create Value Achievement and Success Plans with customers and define metrics.
• Create and scale lifecycle engagements: onboarding, executive reviews, and usage tracking.
• Address inquiries and proactively drive additional value.
• Establish regular touchpoints with treasury teams for feedback on product direction.

🎯 Requirements

• 7+ years in customer success, account management, or enterprise software sales in fintech/treasury or SaaS.
• Deep treasury operations knowledge: cash management, FX, liquidity, and payment workflows.
• Able to engage with CFOs and finance teams, navigating complex org structures.
• Strong executive presentation and written communication skills.
• Proven project management with a track record as trusted advisor delivering value.
• Bachelor's degree in Finance or Business; MBA or equivalent is a plus.

🎁 Benefits

• Competitive salary, bonuses, and equity.
• Comprehensive benefits covering health, retirement, family planning, and family support.
• Employee giving match.
• Mobile phone stipend.
• R&R days to rest and recharge; generous wellness reimbursement and onsite/virtual programs.
• Generous vacation policy and parental leave benefits.