Senior Customer Success Manager

📋 Description

• Design and maintain onboarding and training programs for new organizations and users, including
• Lead customer education and enablement initiatives, helping users confidently adopt AI-driven
• Develop and execute platform customization processes in partnership with Product teams, with a
• Establish stage-appropriate Customer Success processes and systems that improve consistency
• Advocate for customers by ensuring they achieve maximum value from the platform and that relevant
• Build trusted relationships with customer stakeholders and guide them through change management

🎯 Requirements

• 5+ years of experience in Customer Success within B2B SaaS is required.
• Experience supporting customers in life sciences, biotechnology, therapeutics, or related markets
• Strong understanding of drug development and the ability to communicate credibly with experienced
• Background or education in biology, life sciences, or a related field is preferred; an advanced
• Familiarity with large language models and AI technologies, combined with a pragmatic ability to
• Exceptional communication and teaching skills, with a genuine interest in helping customers

🎁 Benefits

• Competitive base salary of $135,000–$175,000.
• Retention-based variable compensation with total on-target earnings of $175,000–$230,000.
• Equity participation.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and parental leave.
• Access to One Medical, Talkspace, and Teladoc.