Senior Customer Success Manager

📋 Description

• Manage a portfolio of Enterprise (G2000) accounts in a hybrid SF setting.
• Lead cross-functional resources to drive retention, revenue realization, and advocacy.
• Mentor team members and coordinate with Sales, Product, Services, and Support.
• Build deep relationships with senior stakeholders and navigate complex technical environments.
• Track progress and forecast with leadership; identify new opportunities for impact.
• Maintain accurate internal systems and leverage AI to enhance engagement.

🎯 Requirements

• 7–10+ years in a technical customer-facing role (e.g., TCS, Solutions Architecture, Professional
• 4+ years accountable for customer health and revenue with Enterprise accounts.
• Excellent verbal and written communication across Developers to C-suite.
• Bachelor’s in CS, STEM, or equivalent technical experience.

🎁 Benefits

• Salary range: $97,000 – $190,000 USD (U.S. base).
• Comprehensive benefits and parental leave as part of MongoDB compensation.
• Global offices and flexible working environment.