Senior Customer Success Manager

📋 Description

• Serve as main contact for MongoDB end users in APAC.
• Act as strategic advisor to customers on best practices and tech strategy.
• Lead cross-functional collaboration with Sales, PS, and Solutions Architects.
• Own customer portfolio, de-risk issues, and escalate to execs when needed.
• Build account plans to drive growth over multiple quarters.
• Lead executive reviews with CXOs and technical leaders.

🎯 Requirements

• 7+ years in Customer Success, Account Management, or similar.
• Advocate for customers and act as extension of their team.
• Strong technical curiosity about MongoDB and databases.
• Autonomy with ownership of portfolio and decisions.
• Entrepreneurial mindset; able to create new processes.
• Team player with collaboration across Sales, PS, Tech Services.

🎁 Benefits

• Global offices and flexible working culture.
• Competitive benefits and learning opportunities.
• Culture focused on leadership, collaboration, and growth.