Senior Customer Success Manager

📋 Description

• Drive strategy and tactical execution, aligning customer conversations to their cybersecurity and
• Act as a trusted advisor and subject matter expert on the SecurityScorecard platform and
• Drive retention and expansion within your account portfolio, including accurate forecasting and
• Own renewals quote to cash for your book of business, largely without needing Sales engagement.
• Identify opportunities to increase customer value through platform adoption, new use cases, and
• Build and nurture relationships across the entire client organization, from daily users to C-suite

🎯 Requirements

• Bachelor's degree.
• 5–7 years in account management, customer success, technical account management, or a similar
• Solid understanding of cybersecurity or third-party risk management practices; strong technical
• Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales
• Strong written and verbal communication skills combined with meticulous organizational skill.

🎁 Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements