Senior Customer Success Manager

📋 Description

• Own client renewals, retention and net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Partner with Account Executives to provide an excellent customer experience and to ensure
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic
• Drive customer advocacy by building strong customer relationships and creating mutual value for
• Proactively analyze your customer product usage to identify opportunities and risks to account

🎯 Requirements

• Passionate about customer success and finds satisfaction in helping customers achieve great things
• Proven track record in customer success and seeking to progress career
• Excellent communicator with exemplary written and verbal communication skills (Japanese), business
• Excited to work with companies of all sizes
• Known as a team player
• Builds great relationships with colleagues and customers

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly