Senior Customer Success Manager

📋 Description

• Own and grow a portfolio of strategic telco partner and subsidiary accounts; drive new bookings
• Act as the primary commercial contact for partner stakeholders and their internal customer
• Enable partner enterprise sales teams and channel stakeholders to position, sell and adopt
• Develop account strategies and executive engagement plans; run Monthly and Quarterly Business
• Translate customer and partner business needs into adoption plans; coordinate cross-functional
• Identify, qualify and drive upsell, cross-sell and net-new business opportunities; cross-sell

🎯 Requirements

• 10+ years enterprise account management / customer success, partner/alliances management, or
• Direct experience launching, commercializing, or scaling CDN, edge, or related infrastructure
• Proven track record driving revenue via new-logo acquisition, renewals, upsell and cross-sell
• Strong stakeholder management and executive engagement; comfortable presenting to technical and
• Technical fluency across web/app security, CDN, networking, cloud infrastructure or related
• Demonstrated ability to coordinate cross-functional teams and manage complex, multi-threaded

🎁 Benefits

• Comprehensive benefits package starting on first day of employment.
• Great benefits designed to meet your needs; offerings may vary depending on country of work.