Senior Customer Success Manager

📋 Description

• Partner with Account Executives to ensure commercial alignment & drive client renewals
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic
• Drive customer advocacy by building strong customer relationships and creating mutual value for
• Proactively analyze your customer product usage to identify opportunities and risks to account
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins

🎯 Requirements

• Excellent communication skills with exemplary written and verbal communication
• Proven track record managing complex, high value accounts or projects
• Strong technical domain knowledge of two or more of: SaaS, Mobile, APIs, Marketing Automation
• 3-6 years relevant experience in Onboarding, Customer Success, Implementations or Project Management
• Strong time management skills; formal project management certifications (PMP, Agile) preferred

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development with formal career pathing, learning platforms, and yearly learning stipend