Senior Customer Success Manager

📋 Description

• Partner with Account Executives to ensure commercial alignment and drive client renewals, retention
• Be customers' main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with customers, providing strategic
• Drive customer advocacy by building strong customer relationships and mutual value
• Analyze customer product usage to identify opportunities and risks to account health
• Maintain ongoing customer contact via communications, check-ins, events, and Executive Business

🎯 Requirements

• 3-6 years relevant experience in Onboarding, Customer Success, Implementations, or Project
• Excellent written and verbal communication skills and follow-up skills
• Proven track record managing complex high-value accounts with multiple stakeholders
• Excellent time management and project management experience (formal certifications like PMP, Agile
• Strong technical domain knowledge in at least two: SaaS, Mobile, APIs, Marketing Automation, Direct
• Strategic planning and advisory skills

🎁 Benefits

• Competitive compensation with equity options
• Retirement plans and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive medical, dental, vision, life, and disability insurance
• Family services including fertility and equal parental leave
• Professional development support and learning stipend