Senior Customer Success Manager

📋 Description

• Proactively identify risks and ensure deployment health by advising on best practices and
• Conduct comprehensive customer business reviews, analyzing technical health and operational
• Own elements of the account plan that drive customer maturity and lifetime value, retention, and
• Track and report progress against key business outcomes, forecast revenue retention and realization
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer
• Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s

🎯 Requirements

• Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer
• Accountability: 3+ years experience being accountable for customer health and revenue realization
• Communication: Excellent verbal and written skills with the ability to influence technical and
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

🎁 Benefits

• MongoDB is committed to providing any necessary accommodations for individuals with disabilities
• MongoDB is an equal opportunities employer.