Senior Customer Success Manager

📋 Description

• Own the post-sales relationship for a portfolio of enterprise customers
• Partner with customers to map and redesign critical workflows
• Identify and activate AI-powered use cases within these workflows
• Translate customer goals into a clear value hypothesis, success metrics, and practical AI solutions
• Lead change management efforts to drive adoption of new workflows and behaviors
• Conduct strategic adoption business reviews focused on outcomes, ROI, and future opportunities

🎯 Requirements

• 4+ years of experience in Customer Success, Account Management, Solutions Consulting, or related
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Strong ability to navigate technical and business conversations
• Solid hands-on experience with modern AI platforms and tools
• Strong communication and storytelling skills

🎁 Benefits

• Equity
• Company benefits
• Pay Transparency