Senior Customer Success Manager

📋 Description

• Own client renewals, retention and net retention targets for your customers
• Be your customers' main point of contact and trusted advisor at Braze
• Partner with Account Executives to provide an excellent customer experience and to ensure
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic
• Drive customer advocacy by building strong customer relationships and creating mutual value for
• Proactively analyze your customer product usage to identify opportunities and risks to account

🎯 Requirements

• You are passionate about customer success and find satisfaction in helping your customers achieve
• You have a proven track record in customer success and are seeking to progress your career, with
• You are an excellent communicator with exemplary written and verbal communication skills
• You're excited by working with companies of all sizes who want to elevate their customer experiences
• You're known for being a 'team player.' We just can't emphasize this enough
• You build great relationships with colleagues and customers

🎁 Benefits

• Competitive compensation
• 401K / 企業型確定拠出年金
• 従業員株式購入制度 (ESPP)
• Financial Coaching を受ける機会
• 学習費用補助制度
• Development / Coaching / カウンセリングなどを受ける機会