Senior Customer Success Manager

📋 Description

• Own the customer journey from onboarding through renewal and expansion.
• Build strong relationships and serve as a strategic partner to customer stakeholders, including
• Partner with your TAM on customer success plans, executive business reviews, and Joint Success
• Identify and mitigate risk, manage renewals, and accurately forecast customer health and revenue in
• Own expansion opportunities and upsell motions within your accounts, including full-cycle contract
• Use AI to extend what one person can cover. Automate the repeatable parts of your week so your time

🎯 Requirements

• 5+ years in customer-facing roles within a SaaS company
• Proven success managing renewals, driving adoption, and leading expansion conversations
• Experience working against a quota or revenue-related KPIs
• Demonstrated personal adoption of AI in your daily work. Be ready to walk us through the specific
• Comfort with consumption or usage based pricing, and the conversations that come with it
• Working knowledge of Salesforce for managing opportunities, renewals, and expansions

🎁 Benefits

• Offers Equity
• Offers Commission