Senior Customer Success Manager

📋 Description

• Lead a mid-market book of business (~40 logos).
• Build consultative relationships with customers and partners (champion to buyer).
• Advise on adoption strategies leveraging HealthJoy product knowledge and benefits domain knowledge.
• Identify upsell opportunities via ongoing discovery; partner with Product Solution Consultant to position marketplace solutions and expand value.
• Lead expansion sales and renewal process for customers in your book of business.
• Use CRM and BI tools (Gong, Looker, Gainsight, and others) to analyze performance and share insights with HealthJoy stakeholders.

🎯 Requirements

• Benefits/HR experience required; health benefits domain preferred.
• 7+ years of customer-facing account leadership.
• Strategic, executive-level partnering across orgs (individuals to C-Suite).
• Proven retention and account growth; contract negotiation experience.
• Collaborative, influential across teams; drive results.
• Excellent executive presence; able to present complex information clearly.
• Willing to travel 10-15%; 1+ in-person visits per year; total travel 15-20%.

🎁 Benefits

• Medical, Dental and Vision insurance packages
• HSA contribution match
• Stock options for eligible roles
• 401k match
• Paid parental leave
• Company sponsored Short Term and Long Term Disability coverage