Senior Customer Success Manager

📋 Description

• Develop and maintain a confident command of Spare's full product suite, staying current on new
• Translate platform capabilities into operational outcomes that resonate with government transit
• Help customers move beyond minimum viable usage by clearly articulating the value of deeper and
• Represent Spare's product direction accurately and confidently in customer conversations, including
• Invest in understanding how customers' organizations work, how they operate, who holds influence
• Research and track each customer's broader operating environment and factor these into account

🎯 Requirements

• Minimum of 5 years of experience in Customer Success in SaaS
• Experience managing multiple B2B and/or B2G customers, ideally in complex or multi-product
• Demonstrated ability to build trusted advisor relationships with customers at multiple
• Experience working at a fast-paced startup or scale-up
• Strong ability to synthesize account context — usage data, stakeholder dynamics, external pressures
• Excellent communication skills across audiences with varying technical fluency

🎁 Benefits

• Purposeful work: Be a part of a mission-driven company that is solving real-world problems and
• Growth Opportunities: Spare is growing fast and there is uncapped potential for rapid advancement
• Market-competitive pay: We benchmark roles annually to attract and retain top talent; for Growth
• Stock options: All Spartians are provided stock options
• In-office collaboration: If in Metro Vancouver, option to work out of HQ; if elsewhere
• Home office allowance: CA$1,000 home office allowance