Senior Customer Success Manager

📋 Description

• Own ongoing customer relationships as the primary point of contact, trusted advisor, and internal
• Develop hands-on expertise in the platform, helping customers navigate its features and everyday
• Drive post-go-live adoption by translating customer objectives into success plans with measurable
• Conduct regular business reviews to assess progress, demonstrate value, and align on evolving
• Proactively identify account risks, address adoption barriers, and implement strategies to reduce
• Identify expansion opportunities and collaborate with Account Management ahead of renewals and

🎯 Requirements

• 5–8+ years in Customer Success, Solution Consulting, application or product support, or another
• Proven ability to become a Super User or Administrator-level expert in a complex platform, or
• Strong curiosity and willingness to master platform functionality and work hands-on with customers
• Experience driving product usage, defining success metrics, monitoring KPIs, and demonstrating
• Understanding of digital commerce and product information management concepts, including data
• Strong written and spoken English, with the ability to present, teach, and influence stakeholders

🎁 Benefits

• Fully remote working arrangement within the United States.
• Opportunity to work with enterprise customers and help them solve complex product information and
• Collaborative, cross-functional working environment with teams spanning Customer Success, Account
• Opportunities to develop deep expertise in product information management and enterprise SaaS
• The source job description does not specify salary, healthcare coverage, paid time off, or other