Senior Customer Success Manager

📋 Description

• Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex
• Own and lead renewal strategy by consistently demonstrating platform ROI and aligning outcomes to
• Advise merchants on strategic use of both new and existing features by deeply understanding the
• Act as a product expert, helping merchants understand, prioritize, and apply platform capabilities
• Champion merchant needs across internal teams, collaborating cross-functionally to surface insights
• Resolve issues with urgency and accountability, ensuring timely support and minimal disruption to

🎯 Requirements

• 3-5 years of experience managing Mid-Market or Enterprise SaaS accounts in a fast-paced
• A consultative mindset and proven track record of supporting strategic, high-touch accounts
• Experience managing accounts within e-commerce and a passion for the industry
• Excellent relationship management, communication, and negotiation skills
• Strategic thinking with the ability to translate goals into actionable, scalable plans
• A sense of urgency and desire to go above and beyond to provide solutions for our customers

🎁 Benefits

• Medical, dental and vision plans
• Retirement plan with employer contribution
• Flexible Time Off
• Paid Parental Leave
• Monthly Remote Life and Merchant stipends