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29 days ago
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hubspot account management customer success saas renewal
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📋 Description

  • Own post-sale relationship: adoption, value, alignment, expansion.
  • Bridge customers and KlearNow across strategic accounts.
  • Drive adoption and measurable ROI for the platform.
  • Build ROI cases and executive narratives to drive buy-in.
  • Translate features into client-specific business benefits and use cases.
  • Lead quarterly business reviews and executive partnerships.

🎯 Requirements

  • 10+ years in Customer Success, Account Management, or SaaS.
  • Prefer 3-5 years with enterprise customs brokers.
  • Proven renewals & expansion revenue track record.
  • Strong executive relationships across units.
  • Translate ops into crisp executive updates.
  • HubSpot CRM experience a plus.

🎁 Benefits

  • Remote-first work environment.
  • Equity participation.
  • Health, dental, and vision benefits.
  • Professional development in trade compliance and SaaS CS.
  • Cross-functional collaboration and leadership exposure.
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