Senior Customer Success Manager (AEC)

📋 Description

• Own a portfolio of mid-market accounts, driving adoption, renewals, expansion, and customer health
• Develop trusted relationships with executive sponsors and key stakeholders, positioning yourself as
• Create and execute account success plans aligned to customer business objectives, ensuring
• Proactively identify customer risks and opportunities using health metrics, product usage, and
• Partner with Sales to support renewal and expansion opportunities, contributing to Gross Revenue
• Conduct executive business reviews that demonstrate business value, communicate product roadmap

🎯 Requirements

• 5+ years of Customer Success, Account Management, or consultative customer-facing experience within
• Demonstrated success driving customer adoption, retention, renewals, and expansion across a
• Prior experience supporting customers within the Architecture, Engineering, and Construction (AEC)
• Proven ability to build credibility and lasting relationships with executive stakeholders
• Strong consultative, relationship management, negotiation, and executive presentation skills
• Experience developing strategic account plans and using customer health data to proactively manage

🎁 Benefits

• Employee equity
• Discretionary bonus compensation
• Employee benefits plans and programs