Senior Customer Success Manager

📋 Description

• Build and maintain strong relationships between ChartHop and executive buyers, senior
• Consistently facilitate strategic discussions involving leadership to mitigate risk and drive
• Initiate renewal discussions and fully own renewal narrative, strategy and execution
• Drive and facilitate fast, coordinated resolution of escalations — flagging risks early, delegating
• Proactively identify and mitigate risk before it compounds by surfacing feedback across internal
• Define and track customer success metrics tied to each customer's business goals — not just

🎯 Requirements

• 5+ years in Customer Success, SaaS consulting, or a related field
• Proven track record of owning enterprise customer relationships, including renewals and commercial
• Strong executive presence — comfortable managing relationships with C-suite and VP-level
• Experience with SaaS implementations, project management, and cross-functional collaboration
• Ability to understand and consult on complex workflows across People, Finance, and Recruiting
• Proficiency translating customer needs into product feedback and strategic recommendations