Senior Customer Success Manager, Americas (Remote)

📋 Description

• Own enterprise customers from signature onward: implementation, adoption, business reviews, renewal
• Map each customer for growth across adjacent business units, entities, regions and products, and
• Run renewals and upsells, including pricing and commitments with the economic buyer
• Run business reviews early enough to shape the renewal outcome
• Work directly with customer integration teams: API documentation, test calls, transaction and
• Guide customers through Travel Rule programmes and stablecoin payment products

🎯 Requirements

• Based in the US, able to cover AMER customers
• Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS
• Comfort with technical products: read API docs, understand requests/responses, discuss integration
• Commercial ownership: led renewals/upsells, negotiated pricing, carried retention/expansion targets
• History of growing customers and collaborating with Sales on opportunities
• Self-starter who can own detail and drive without waiting for processes

Nice to Have

• Travel Rule, stablecoin payments or digital asset compliance experience
• Experience moving up-market into enterprise
• Solutions engineering, implementation or technical account management background
• Experience with banks and regulated financial institutions entering digital assets
• Experience building Customer Success processes and playbooks from scratch