Senior Customer Success Manager (APAC)

📋 Description

• Own a portfolio of enterprise customers; manage onboarding, adoption, renewals
• Drive onboarding with OEM/Channel partners and account teams
• Monitor account health; develop tailored health plans
• Conduct QBRs and create success plans aligned to goals
• Translate data/storage/cloud discussions into business value
• Collaborate with Sales, Product, Ops, and Eng to resolve escalations

🎯 Requirements

• Fluent Japanese and English (written and verbal)
• Strong technical aptitude in data, storage, and cloud tech
• 5+ years in CS/AM/Partner in Data Storage/Cloud
• Ability to tailor communication for diverse audiences including C-Suite
• Experience managing up to 50 enterprise accounts and OEM/Channel partners
• Experience with CS/CRM tools (Planhat, Gainsight)

🎁 Benefits

• Flexible work-from-home options aligned with local business hours
• Remote work in Japan with Tokyo metropolitan area preferred
• Collaborative culture and growth opportunities in APAC