Senior Customer Success Manager (Bilingual – English & Spanish)

📋 Description

• Own portfolio of strategic customers from onboarding to renewal.
• Drive adoption, value realization, retention, and growth.
• Lead executive-facing demos and training on Brevo's product.
• Collaborate with cross-functional teams: Product, Marketing, Support, Sales.
• Location: Austin, TX; hybrid with onsite 3 days per week.

🎯 Requirements

• 5+ years in Customer Success, Account Mgmt, or SaaS.
• 3+ years CRM/MarTech or B2B SaaS is preferred.
• Proven success managing complex customer portfolios.
• Experience engaging executive stakeholders (Director/VP).
• Fluent in English and Spanish.
• Strong collaboration across Sales, Product, Marketing, Support.
• Self-starter in a fast-paced environment.

🎁 Benefits

• Hybrid work in Austin; onsite 3 days per week.
• Competitive benefits: employer-paid medical, dental, vision.
• WellHub membership; paid parental leave.
• 20 days vacation and 12 holidays.
• 401(k) with employer match.