DeepL

201-500 employees
11 jobs posted

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Senior Customer Success Manager

Customer Support

Added

1 day ago

Location

🇯🇵 Tokyo

Type

Full time

Salary

Salary not provided

Related skills

communication crm account management customer success relationship management

📋 Description

Build and manage DeepL customer relationships to drive value.
Drive product adoption, renewal, and potential expansion.
Collaborate with Sales, Product, and Support across regions.
Provide customer insight to influence product strategy.

🎯 Requirements

5+ years in customer success or account management.
Strong communication and relationship-building skills.
Experience with SaaS products and customer onboarding.
Data-driven with proactive problem solving.

🎁 Benefits

Diverse and internationally distributed team
Open communication, regular feedback
Hybrid work, flexible hours
Virtual Shares - An ownership mindset
Regular in-person team events
Monthly full-day hacking sessions

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