Senior Customer Success Manager, Corporate

📋 Description

• Navigate and influence multiple business units and key power users across the world largest and
• Create a groundswell of positive user sentiment to drive renewals and expansion with Senior
• Synthesise complex usage into actionable insights
• Design multi-quarter adoption roadmaps in tandem with Account Management peers
• Guide new clients through onboarding, training, and best-practice adoption
• Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP)

🎯 Requirements

• 4-6+ years of professional experience in Customer Success or Account Management, with a proven
• Recognised as a "Vertical Expert"
• Ability to travel 20% of time
• Possess the technical acumen to navigate complex conversations around data integrations, APIs, and
• Ability to identify the 5% of users who drive the majority of sentiment and influence within an
• Excellent communication skills with a demonstrable track record for collaborating internally in a