Senior Customer Success Manager, Corporate - Life Sciences

📋 Description

• Navigate and influence multiple business units and key power users across the world's largest and
• Create a groundswell of positive user sentiment to drive renewals and expansion with Senior
• Synthesize complex usage into actionable insights and design multi-quarter adoption roadmaps in
• Guide new clients through onboarding, training, and best-practice adoption to ensure a strong
• Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP)
• Command virtual and in-person rooms with executive presence and leverage powerful, strategic

🎯 Requirements

• 4-6+ years of professional experience in Customer Success or Account Management, with a proven
• Ability to travel 20% of time
• Experience working with clients in the Life Sciences industry, including Pharma, Biotech, Medical
• Technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven
• Ability to identify the 5% of users who drive the majority of sentiment and influence within an
• Excellent communication skills with a demonstrable track record for collaborating internally in a

🎁 Benefits

• Work environment that supports, inspires, and respects all individuals
• Equal opportunity employer
• Reasonable accommodation to qualified employees with protected disabilities
• Mentorship programs
• Process innovation opportunities