Senior Customer Success Manager, Corporate - Life Sciences

📋 Description

• Strategic Account Influence: Navigate and influence multiple business units and key power users
• Architect Deep Adoption & Value Realization: Synthesize complex usage into actionable insights.
• Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through
• Technical & Domain Mastery: Independently lead sophisticated technical conversations regarding
• Executive Presence & Communication: Command virtual and in-person rooms with executive
• Solo On-Site Leadership: Fully own high-stakes, multi-day on-site engagements and lead customer

🎯 Requirements

• 4-6+ years of professional experience in Customer Success or Account Management, with a proven
• Ability to travel 20% of time.
• Experience working with clients in the Life Sciences industry, including Pharma, Biotech, Medical
• Possess the technical acumen to navigate complex conversations around data integrations, APIs, and
• Ability to identify the 5% of users who drive the majority of sentiment and influence within an
• Excellent communication skills with a demonstrable track record for collaborating internally in a

🎁 Benefits

• AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports
• AlphaSense will provide reasonable accommodation to qualified employees who have protected