Own ultimate responsibility for account health, retention, and expansion across an assigned
Build long-term, trusted relationships with C-suite stakeholders; conduct Executive Business
Troubleshoot complex customer situations; act as primary escalation point for critical issues.
Educate clients, new users, and TMC providers on products, technology, and best practices.
Advocate for client needs internally; influence product strategy and process improvements.
Oversee key milestones, maintain Salesforce data, and lead retention/cancellation saves when risks

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