Senior Customer Success Manager

📋 Description

• Be the face of Insider One to clients, bridging needs with technology.
• Help clients understand needs and match features/products to goals.
• Ensure clients utilize our technology to the fullest; monitor adoption.
• Collaborate with engineers and product teams to provide client tech support.
• Develop and maintain key account plans to boost client value.
• Provide feedback on market trends and opportunities to strengthen partnerships.

🎯 Requirements

• University degree in Business, Marketing, Engineering, or related fields.
• Some digital marketing experience in a customer-facing role.
• Ability to collaborate and build relationships with customers, especially execs.
• Strong project and time management with attention to detail.
• Passion for testing, measuring, and improving outreach and follow-up.
• Ability to work in a fast-paced startup environment.

🎁 Benefits

• Global, diverse team with 50+ nationalities.
• Training on AI, coding, languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, CloudGuru.
• ESOP share ownership opportunity.
• Referral bonuses for building your team.
• Volunteer and social impact opportunities.