Senior Customer Success Manager

📋 Description

• Nurture, support and process expansion for any opportunity from the customer base
• As a customer's trusted product advisor and business consultant advise them on how to create their
• Own the adoption journey of your customer portfolio (after the onboarding phase)
• Collaborate across teams with different internal stakeholders such as product management, services
• Receive, qualify and triage all inbound communication from all communication channels; email
• Cultivate key customers to become advocates of Pleo and the Fintech community

🎯 Requirements

• 7+ years of prior experience in account management or sales or customer success roles
• Open mindset that always looks for the positive
• Truly enjoy helping others move and improve
• Love goals and objectives, ability to create your own tasks while chasing targets
• Thrive in a fast-paced and dynamic environment
• High volume, high velocity role - ability to think and do things at scale

🎁 Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your
• Comprehensive private healthcare - depending on your location, coverage options include Vitality
• We offer 25 days of holiday + your public holidays
• For our Team, we offer both hybrid and fully remote working options
• Option to purchase 5 additional days of holiday through a salary sacrifice