Senior Customer Success Manager

📋 Description

• Own the health, retention, and expansion pipeline across your mid-market portfolio, tracking
• Serve as the strategic point of contact for your in-region customers - building strong
• Develop and maintain structured account plans for your key customers, articulating goals, success
• Lead renewal cycles end-to-end for your accounts, maintaining an accurate retention forecast and
• Identify and champion expansion opportunities within your own portfolio, partnering with Product to
• Run strategic business reviews and success discussions that demonstrate ROI and reinforce

🎯 Requirements

• Native Mandarin speaker.
• Proven experience in Customer Success, Account Management, or Renewals within B2B SaaS, managing
• A track record of being the person peers informally seek out for advice, even without a formal
• Strong retention and renewal strategy skills, with accurate pipeline forecasting and demonstrated
• Fluent in using AI-based tools for customer insights, health scoring, and workflow automation to
• Experience running executive-level business reviews, with a commercial mindset for negotiating

🎁 Benefits

• Competitive salary
• Share Options
• Holiday - 25 days of annual leave in addition to Singapore Public Holidays
• Health insurance
• Personal training budget
• Laptop + equipment you need