Senior Customer Success Manager - East

📋 Description

• Own strategic success planning and customer engagement across a portfolio of high-value enterprise
• Partner with Customer Success Engineers and internal teams to deliver effective onboarding
• Monitor account health through dashboards, usage metrics, log-ins, use cases, and other indicators
• Develop and execute success and account plans that increase platform adoption, expand feature
• Lead customer business reviews and executive engagements, communicating outcomes, strategic
• Proactively identify risks to customer goals and coordinate comprehensive mitigation plans with

🎯 Requirements

• 8+ years of experience in technical account management, customer success, or post-sales roles
• Experience supporting SaaS solutions designed for technical teams, ideally in cybersecurity
• Strong ability to uncover customer challenges and opportunities through thoughtful discovery and
• Demonstrated ability to manage complex customer problems by coordinating the right internal
• Strong executive communication and relationship-building skills, with experience working with
• Strategic and consultative approach to customer success, with the ability to connect technology

🎁 Benefits

• Target annual earnings of $150,000–$170,000, including salary and commission.
• Fully remote position within the United States.
• Position must be based in the Eastern Time Zone (EST).
• Opportunity to work with enterprise customers and influence strategic automation initiatives across
• Cross-functional exposure to Sales, Product, Engineering, Professional Services, and Customer
• Opportunities to contribute customer insights and feedback to future product development.